Wallets & recovery
Create or import a wallet in Wallets, then select the correct network before funding it. Each wallet has its own address and balance. A wallet group is a selection of wallets, not a shared balance.
Back up before funding
Open a wallet's details and choose Export Key while signed in and able to unlock the wallet. Store the key privately in a secure backup. Repeat for every wallet you fund, including wallets generated by launch features. Never send private keys, passwords or verification codes to support or paste them into a chat.
The exported private key gives full control of that wallet. Keep it out of screenshots and shared folders. You can use a compatible wallet application to recover access with that key if Ignition is unavailable.
Password and account recovery
Your password unlocks encrypted wallet records. Email access alone cannot decrypt them, and a password reset is not a wallet recovery method. Ignition does not currently offer a self-service password recovery flow that restores encrypted wallets. If you lose the password but still have an unlocked session, export your keys before signing out or clearing browser storage.
Deposit and withdraw
Copy the public address from the wallet you intend to fund and use the same network at the sending service. Verify the address and start with a small transfer. Leave enough native currency for network fees and any account rent; a token balance alone does not pay those costs.
For supported withdrawals, open the wallet's Send controls, choose the asset and amount, and check the destination before submitting. Transfers cannot be reversed. Wait for the transaction result before retrying an uncertain transfer.
Missing or pending balances
A dash means the value is not available yet; zero means a loaded zero balance. Refresh balances and check the transaction signature in an explorer if a deposit or withdrawal is pending. Do not delete a wallet to resolve a loading problem.
Get help
Contact @ignitiontools on X with your public wallet address, token address, transaction signature and the error text. These help identify an operation without exposing its private key.